FAQ

New Era Transportation Inc is a professional and fully ADA Compliant non-emergency medical transportation (NEMT) company and an online platform for non-emergency medical transport service providers and individual drivers. We provide respectable, safe, immaculate and compassionate non-emergency medical transportation services for our clients, which includes, individual families, healthcare facilities and hospitals.

Frequently Asked Questions

What are your hours of operation?

We operate between the hours of 6am-6pm Monday through Sunday, including holidays. We are willing to extend hours when necessary.

PayPal, cash, check, credit/debit card. We will also accept Zelle and the cash app.

Yes. Please provide that information of the pre-trip Questionaire.

What are your fees?

We charge a $25 pick up each way, as well as a $3.50 per mile rate for round trips. We also charge a 25% cancellation fee , for trips that are cancelled within 24hrs of the trip.

For a fee of $20, we can provide a standard size wheelchair.

When the driver has to wait for more than 30 minutes past the time that you indicated on the pre-trip Questionaire. The additional charge will be 25% of the fare charge.

We charge a 25% cancellation fee, for trips that are canceled within 24hrs of the trip.

Book your ride today

Give us a call to schedule your transportation to your next appointment.